Refund policy
Returns & Refunds Policy
Last updated: July 10, 2025
We hope you love everything you receive from Indigo Rose Home Living. If something isn’t quite right, we’re here to help. Below you'll find our returns and refunds policy for both change-of-mind and faulty items.
Damaged or Faulty Items
If an item arrives damaged or faulty, please contact us within 7 days of receiving your order.
📧 Email us at indigorosehomeliving@gmail.com with:
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A clear photo of the item
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Your name and order number
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A brief description of the issue
Once reviewed, we’ll offer a replacement, store credit, or refund, depending on the situation.
Change of Mind
We understand that sometimes things don’t suit. If you’ve changed your mind, we offer store credit or exchange on full-priced items returned within 14 days of purchase.
To be eligible, items must be:
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Unused
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In original packaging
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In saleable condition
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Accompanied by proof of purchase
Please note:
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Return postage for change-of-mind returns is the customer's responsibility.
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We will only cover return postage if an item was damaged or faulty upon arrival, following investigation.
Items Not Eligible for Return or Exchange
For hygiene, safety, or legal reasons, we cannot accept returns or exchanges on the following items unless they are faulty:
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Opened or used bath, body, or food products
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Earrings
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Gift vouchers
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Custom or made-to-order items
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Seasonal items (e.g. Christmas decorations)
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Sale items
Condition of Returned Items
Returned items must arrive in original condition. We reserve the right to decline a refund or exchange if:
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The item has been used, damaged, or altered after delivery
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There is no clear evidence that the damage occurred during transit
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Items are returned without original packaging or tags
We take great care in packing every order. Please inspect your items carefully upon arrival and contact us within 7 days if something isn’t right. Be sure to retain all packaging when reporting damage.
Refunds for Faulty Products
Under Australian Consumer Law, you're entitled to a replacement or refund for items that:
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Are unsafe
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Are significantly different from the product description
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Have a fault that can’t be easily fixed
Refunds will be processed via your original payment method. If you paid with Afterpay, the refund will go through them and future payments may be adjusted or cancelled accordingly.
Questions?
We're always happy to help.
📧 Email: indigorosehomeliving@gmail.com
📍 Visit us in store: 38 Collins Street, Kiama, NSW 2533